Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com.
Q. Where do you ship from?
A. We ship from our partnered factories located in China, USA, and UK.
So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
USA: 14 - 25 business days
Q. How long will it take for my items to arrive?
A. It will usually take for
Canada: 20 - 45 business days
UK: 20 - 45 business days
Australia: 20 - 45 business days
New Zealand 20 - 45 business days
Western Europe: 20 - 50 business days
Rest of world: 20 - 60 business days
We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it! The above shipping time depends on your country, most product arrive earlier than the estimated shipping times. But factors such as bad weather condition, delayed logistics and customs clearings may have an impact on the delivery time. This situation is out of our control. Please be patience to wait.
Q. How long will it take to receive a tracking number?
A. It will take usually between 3-7 business days.
Q. Where can I place an order from?
A. You can place the order from any country, we ship Worldwide.
Q. Is shipping FREE?
A. Yes, shipping is FREE Worldwide.
Q. Where is you company located?
A. We have an office located in: Edmonton AB, Canada
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases at GearSupermart.com are 100% safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. Your orders may or may not incur Customs Fees/Duty Taxes, this depends on your Country policies merchandise may subject to state and local taxes. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation. Usually we indicate minimum value or lower price in the package upon shipping to avoid high charges in behalf of the customers.